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Here's some Frequently Asked Questions!

Read them carefully, and if you can't find the answer to your question/issue, use the contact form below and ask away!

Shipping

Items are usually dispatched within 5 business days.

If you are in a rush to receive your order, email us first!

For 3D printed creations, shipping times may vary.

Italy: 5-10 business days after dispatchment

Germany: 2-3 business days after dispatchment

For other countries: use the contact form below to ask me for an estimate.

For other creations, you can find delivery times directly on the product page!

If you have chosen the tracked shipping, as soon as your package is on its way, you receive an email with a tracking code.

The information you have is the same that is available to me, so if you want updates I suggest you to reach out to the shipping company first.

If you have chosen untracked shipping,there's no way to know. You must wait for it to arrive!

DHL unluckily doesn't publish a lot of updates on the movements, so it's probably all good and you don't need to do anything.

For 3D printed creations, since the shipping times are up to 15 business days, I suggest to wait until then before putting in a request with DHL.

Our items are not all shipped from the same place: the 3D printed creations are shipped from our head office in Berlin, but all other creations are shipped directly to by our printing partner.

If the shipping price increases, it's beacuse the items you picked come from different locations and require different shippings.

If you waited the shipping times mentioned under "When will I receive my order?" and the order did not arrive,reach out to us through the contact form below!

Thanks to our dropshipping model, these creations can be created locally according to your position and shipped to you anywhere in the world: clothing, mugs, phone covers, laptop sleeves, posters.

For 3D printed items, which are produced in Berlin, shipping worldwide can be arranged but leading times can be up to a few months. Contact us through the form below!

No, unluckily too many times express delivery isn't as express as it they state, and I don't want to offer unreliable shipping methods.

But if you are late on purchasing a gift, don't worry:get a gift card!

Orders

All 3D printed creations can come in gift wrapping and I can add notes for the receiver too, just write it in the order notes!

For other creations we currently can't offer gift packing, sorry!

Orders of 3D printed creations can be modified, as long as it hasn't been shipped yet.

For orders containing other items, it's not always possible to modify them because their production starts immediately and dispatching can be very fast.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The return must be paid and organised by the customer.We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

All returns must be first communicated to me via email, where I will provide you with the correct address to ship your items to.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please inspect your order upon reception and contact us immediately if the item is defective,damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact form

Contact Us Here!

Write here any question or concern you might have, that was not addressed in the FAQ section above. 💖

Remember to include your Order Number if you have one.😊