All 3D printed creations can come in gift wrapping and I can add notes for the receiver too, just write it in the order notes!
For other creations we currently can't offer gift packing, sorry!
Orders of 3D printed creations can be modified, as long as it hasn't been shipped yet.
For orders containing other items, it's not always possible to modify them because their production starts immediately and dispatching can be very fast.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The return must be paid and organised by the customer.We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All returns must be first communicated to me via email, where I will provide you with the correct address to ship your items to.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please inspect your order upon reception and contact us immediately if the item is defective,damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Us Here!
Write here any question or concern you might have, that was not addressed in the FAQ section above. 💖
Remember to include your Order Number if you have one.😊